As an eCabs passenger you have the right to:
- View a displayed and visible Transport Malta Drivers Tag photo for identification.
- View, upon request, a true copy of the operator’s license issued by Transport Malta which is available in each vehicle at all times.
- Advise the driver of any preferred route to your destination upon boarding the cab, as long as this request is reasonable in reaching your point within a similar amount of kilometers.
- Enjoy an environment which is adjusted to your liking, including heating or cooling, music choice and volume adjusted to reasonable comforts.
- Stop the driver from being distracted by anything under his control, including the illegal use of a mobile phone whilst driving. Wireless communication is permitted.
- Request reasonable assistance getting into or out of the cab (if required), as well as with the loading and/or unloading of luggage or other personal items.
- Ask for and receive a fiscal receipt at the end of the trip. If booked through the App or the Website, your receipt is sent by email. If paying by cash in vehicle a receipt may be requested by sending an email to [email protected].
- Be accompanied by an assisted domesticated animal. Please note that depending on the size and pet species, the driver has the right to establish where the pet may sit during the journey, always with safety being the central objective. Please read our T&Cs for more detail.
- Enjoy a smoke free environment – smoking inside the vehicle is illegal.
- Be serviced by a driver who is knowledgeable about eCabs H&S procedures.