Terms and Conditions
Travel Conditions.
Definitions
“Account” means Trips offered on credit to a Client who shall be invoiced monthly on the basis of the balance on the said account
“Account Number” means a unique account number assigned to each Account
“Account Code” “means a unique confidential number used to prove the use of the Account is authorised.
“Airport” means a Malta International Airport.
“Booking” means a booking made by a Customer/Passenger for Services via any of our booking channels.
“Charges” means the charges we communicate to you when you request a Trip.
“Contract” an agreement between eCabs and the Client/Passenger which includes the Travel Conditions once a booking request is accepted by us.
“Custom” “Client” “You” means a person(s), company or entity requesting or making use of Transportation Services via any of eCabs’ channels.
“Data Protection Legislation” means The General Data Protection Regulation (GDPR) 2018 and previously in accordance with the provisions of the Data Protection Act as contained in Chapter 440 of the Laws of Malta
“Drop-off” means the location of arrival for the Passenger/s indicated to us by the Customer when requesting a trip
“Driver” means any person who drives a Vehicle on behalf of the eCabs.
“eCabs” “We” “Our” “Us” means eCabs Operators Company Limited (C63326)
“Minors” means any person under the age of 16.
“Non-Account Booking” means any booking which is not linked to or made on Account.
“Passenger(s)” means any Customer and any other person authorised by the Customer making use of our Services.
“Pick-Up” means the address stated by the Customer at the time of making the Booking as the address from which the Vehicle shall collect the Customer, any Passengers.
“Services” means Transportation Services.
“Travel Conditions” means these terms and conditions, which may be updated and amended from time to time.
“Waiting Time Charge” means the time spent by the Driver waiting for the Customer to board the Vehicle at the Pick-Up Location.
“Tag” means Driver Permit Tag issued by Transport Malta authorising drivers to carry out Transportation Services
“Transportation Services” means Chauffeur Driven Services and Passenger Transport Services in terms of the Motor Vehicles Regulations (Subsidiary Legislation 65.11 of the Laws of Malta) and the Passenger Transport Services Regulations (subsidiary legislation 499.56 of the Laws of Malta).
“Trip” means a Service offered by us taking Passenger/s from their Pick-Up point to their Drop-Off point.
“Vehicle” means a Vehicle licensed and insured used to carry out Transportation Services offered by eCabs to the Customer.
Bookings.
Any booking made via telephone, eCabs application, walk-in, email, website or via any other of eCab’s booking channels, shall be deemed to be a non-Account booking unless the customer has an account with us and indicates that such service is to be charged to its account. We reserve the right to verify with the Customer, whether the actual passenger is in fact authorised to make use of the Customer’s account.
Any non-Account booking must be paid on a trip per trip basis and no credit terms will be afforded to any Customer who isn’t an Account holder.
Prior to making any Account Booking, the Customer must first open an Account with eCabs. The Customer must keep its Account Number and Account Code confidential.
When making any Account Booking, the Customer must cite its Customer Account Name and/or Account Code. If the Customer fails to do so, we shall not be obliged to perform the Booking and may, at our discretion, treat the Booking as a Non-Account Booking.
We shall be entitled to treat any Account Booking made quoting the Customer Account Number and Account Code as duly authorised by the Customer and the Customer shall be liable in respect of all Charges relating thereto. Account holders shall be invoiced on a monthly basis for the Services carried out in the previous month which invoice shall contain a detailed statement. We reserve the right to charge eight (8%) per year on balances past the due date for payment indicated on the invoice.
We may request a deposit to be paid on the opening of an Account which sum we shall be entitled to set-off any amount owed to Us, not paid by invoice due date. This shall not prejudice our right to recoup any further sum owed to Us.
All bookings are approved by Us. Our Drivers do not approve any bookings as they are not a party to the Contract. Our Drivers may refuse a Trip approved by Us for reasons stipulated in these Travel Conditions.
We may decline a Booking without giving a reason.
Charges.
At booking stage, the Customer shall be given the price of the trip based on the type of Vehicle, route, Pick-up and Drop-off location which shall include any intermediate Pick-ups or Drop-offs. Subject to Waiting Time Charges this price shall remain unchanged provided that the Customer makes no changes to the booking. Extra Stops shall be €3 per stop in the same zone. In different zones charges shall be established by our dispatch office. We may (but We are not required to) obtain consent from the Customer for such amendment prior to agreeing the amending instructions.
We shall apply Waiting time per minute as follows: Cars: €0.35 per minute / Vans: €0.50 per minute and Executive: €0.50 per minute. A grace period of five (5) minutes shall be afforded to the Customer to board the Vehicle, in which case the waiting time shall be waived. Should the Customer board the Vehicle after the expiration of the grace period, such period shall no longer be available to the Customer to benefit from and We may charge the full Waiting Time.
Flight Arrivals – Grace Period of thirty (30) minutes applies after flight lands. The official landing time shall be that provided by Malta International Airport website.
Ferry Arrivals – Grace Period of thirty (30) minutes applies after ferry berths. The official arrival time shall be that provided by Virtu Ferries Ltd.
Industry norms dictate that departing passengers should be at the airport two (2) hours before the flight departs. eCabs recommends airport pick-ups to be booked two and a half (2.5) hours before the flight departs, giving Us a minimum of a one (1) hours’ time window to get you to the airport. The aforesaid should be strictly adhered to especially if weather conditions are not favourable. eCabs will not shoulder responsibility for missed flights unless pick-ups have been booked two and a half (2.5) hours before a flight departs and Customer misses a flight for reasons which may be imputable to Us.
For Ferry departures, passengers are required to be at the port for boarding at least one (1) hour before. eCabs will not shoulder responsibility for missed trips unless pick-ups have been booked two (2) hours before a ferry departs and Customer misses a flight for reasons which may be imputable to Us.
We reserve the right to charge the Customer a surcharge for all journeys made during the festive season or on any date which We deem to be particularly busy. Such surcharge will be communicated to the person making the relevant Booking.
Group Bookings: Unless We are advised beforehand, the full agreed price applies should the number of passengers be reduced.
Requests for one Booster Seat may be booked in-App.
Request for Baby Seats shall carry an addition charge of €5 per seat. A baby seat may only be requested by phone for a pre-booking.
Refunds.
Customers shall receive a full refund should the cancellation occur prior to Our driver being dispatched. It shall remain at Our discretion whether to issue a refund at all.
Our Obligations and Authorities.
We are in possession of a Public Service Garage Licence and Operators Licence required by Maltese Law to advertise and carry out Transportation Services.
We shall provide a Vehicle which is clean, in good working order insured to an appropriate extent against injury to passengers and damage to their property.
All Our Drivers have the necessary qualifications including a Tag issued by Transport Malta. We carry an internal screening, conduct interviews and provide training when necessary before allowing a Driver to carry out Our Services.
We will not allow unaccompanied Minors to travel alone in a Vehicle. Subject to the parent/guardian’s consent we may allow Minors to travel unaccompanied. When making a Booking for any unaccompanied Minor the Customer must inform Us that an unaccompanied Minor will be travelling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Vehicle.
We allow Passengers to carry domestic animals with them provided We are informed at the time of the booking by the Passenger / Customer. If We are not informed, We reserve the right to refuse the Trip without liability.
eCabs recommends requesting a Baby Seat or Booster Seat at the time of booking, where necessary. The onboarding of an infant or child without in the absence of a Baby Seat or Booster Seat shall be the sole decision and responsibility of the Client or Passenger. eCabs reserved the right to refuse such onboarding and shall bear no responsibility for the Passenger/Client’s decision and instructions to onboard any child or infant. If a Baby Seat or Booster Seat is requested and provided, the mounting and placing of such infant/child is the sole responsibility of the Client or Passenger.
We reserve the right to decline a trip where We deem the Passenger to be intoxicated, behaving inappropriately or causing nuisance, the determination of which shall be at Our sole discretion. We may also decline Our Service, if We deem a Customer or Passenger to be in breach of these Travel Conditions.
We may charge fifty euro €50 for cleaning charges where a spillage occurs, or when soiling occurs in Our Vehicle by a Passenger or domestic animal. In serious cases such charge can be up to one hundred euro €100. This is without prejudice to Our claim against a Passenger for any damage caused to any of Our Vehicles.
We are not responsible for any Passenger items or property left in a Vehicle. Such items will be left at one of Our premises for five (5) days, after which they shall be disposed of as We deem fit. We may but are not obliged to contact you, if We believe an item belongs to you.
Passengers Obligations and Authorities.
1. Passenger shall be obliged:
a) to follow all reasonable indications or instructions by the Driver, such as sitting in the indicated seat;
b) to wear the seatbelt at all times. Any fine or claim for damages incurred for non-observance by Passenger may be recovered from Passenger.
c) to pay for the trip when such trip hasn’t been pre-paid or is a non-account booking. Payment by Passenger/Client shall be in cash in Euro including generally recognized forms of electronic payment, unless agreed otherwise. We shall be entitled to require cash payments by Passenger/Client to be made in the exact amount.
d) When the Passenger opts to open the door, he shall ensure that he does this in a manner not to injure anyone or hinder traffic.
2. In the Car, Passenger shall be obliged to refrain from:
a) damaging and/or soiling the Vehicle
b) smoking (including electronic cigarettes) in the Vehicle
c) consuming alcoholic drinks
d) transporting and/or using drugs or narcotics
e) aggression, fighting, harassing, threatening, or any other improper behaviour towards the Driver and/or others
f) hindering in any form whatsoever the Driver the performance of his task.
Contractual Relationship and Liability.
When a Booking is accepted by Us through any of Our channels, a transport agreement is created between the Customer and eCabs. This agreement shall have the full effects of a Contract, the terms of these Travel Conditions forming part of such Contract. Such channels shall include Our mobile application which brings Customers to contract directly with Us. Our mobile application does not serve as a platform for third parties providing Transportation Services.
Any estimated timeframes indicated by Us are to be treated as estimates as We shall not be held liable for breach of Contract, if such estimated are not met.
The Customer shall be liable for any damage caused by Passengers to any Vehicle.
Without prejudice to the following clauses, We cannot be held liable for any loss or injury or death sustained by a Client or Passenger unless such loss, injury or death has been caused directly by Us acting negligently or in a manner that could have been avoided. In any other case relating to the provision of Our Services, Our liability shall not exceed three times the price of the trip and shall in no situation exceed one hundred twenty euro €120. We deem such figure to be relative to Our charges.
Should We not be able to carry out Our Services due to force majeure, Our obligations shall be suspended until such force major subsists.
We shall be liable for damages caused by full or partial loss or damage to luggage, insofar as this loss or this damage occurs during transportation and is caused by an accident occurring to Passenger which is imputable to Us or by a situation which could have reasonably been avoided, or the consequences of which We could have prevented. We shall not be liable to the Customer for any loss or damage to property arising in the course of delivering, loading or unloading of Passenger’s luggage or personal effects.
Any claim must be communicated to Us within fifteen (15) days from the event giving rise to such claim.
Compensation for damages which may be payable by Us in the case of loss or damage to luggage is limited to one hundred twenty euro €120 unless We were informed prior of a luggage or its content being of a particularly high value and accepted to transport such luggage. We deem such figure to be relative to Our charges. In such case We shall be responsible for a greater value only if this is agreed in writing and We reserve the right to add a surcharge for such trip.
We shall not be held responsible if We fail to perform Our contractual obligations if this was due to circumstance deemed to be beyond Our control. In no scenario shall We be liable for any direct or indirect losses including loss of business, income, goodwill or any other loss.
The Customer or Passenger shall be liable for any damages suffered by us caused by negligence or non-observance of regulations or any other reason attributable to such Customer or Passenger.
Miscellaneous.
By accepting these Travel Conditions, you are also accepting the terms of Our privacy policy, which can be found at www.ecabs.com.mt/privacy-policy . Our privacy policy describes how and why We obtain, store and process any data which can identify you. We only use your personal information in accordance with Our privacy policy.
By accepting Our Travel Conditions, you are acknowledging that We may track your locations in order to deliver and improve Our service. Such information shall only be used in the manner outlined in Our Privacy Policy.
We shall not entertain any complaints received after fifteen (15) days from the incident giving rise to the complaint or after fifteen (15) days when the complainant became aware of the incident giving rise to the complaint.
We may engage third parties to carry out the Services which We were contractually engaged to provide.
Nullity of one of the provisions or paragraphs thereof in these Travel Conditions shall not affect the applicability of the other provisions or other paragraphs. In such a situation, the null and void provisions or paragraphs thereof shall be replaced by new provisions or paragraphs, the contents, scope and objective of which correspond as far as possible with the old, null and void, provisions.
We reserve the right to amend these Travel Conditions, the notice of which shall be communicated to you electronically.
These Travel Conditions are publicly available on Our website. If requested these Travel Conditions shall be made available to you.
These Travel Conditions shall be governed by and construed in accordance with the Law of Malta and the Maltese Courts shall have exclusive jurisdiction over any dispute.
eCabs Privacy Policy
Last updated 15th October 2020
eCabs (“we”, “us”, “our”) take the responsibility of your (“customer” “user” “you”) privacy seriously and work to the standards & legislation set by the General Data Protection Regulation (GDPR) 2018 and previously in accordance with the provisions of the Data Protection Act as contained in Chapter 440 of the Laws of Malta. This Privacy Policy describes how and why we obtain, store and process any data which can identify you. If you do not agree with this Privacy Policy in general or any part of it, you should not access the Websites, the App or use our services.
- What information does eCabs collect from you?
In order to be able to render its services to you, eCabs requires the collection, processing and storage of your personal data. It gathers such data pertaining to you, through numerous different channels, all of which are covered in sufficient detail below;
- Phone / Booking office
Customers may contact eCabs by phone for multiple reasons including inquiring or booking a cab, leaving feedback or registering a complaint. In order to process such communication eCabs may record such telephone call and you as a customer will be notified of this potential recording.
Customers may visit one of eCabs’ booking offices for multiple reasons including inquiring or booking a cab, leaving feedback or registering a complaint. In order to process such request or feedback eCabs may process the data provided by the customer which consists of names and surnames, pick up address, date and time, destination, geolocation and telephone/mobile numbers and any other information necessary for the carrying out of the service being offered.
eCabs use CCTV in our booking offices to record the general public purely for the purposes of security & safety of our operational staff and as a deterrent and prevention to crime and criminal activity.
eCabs may attach dash cameras to their vehicles, however such cameras shall never take footage of inside the vehicles but your image may be picked up by them when you enter or exit the vehicle.
The CCTV recordings are stored on a ‘Cloud’ system and accessible only by the Directors.
Anyone can ask to see images of recordings taken of them. Any request should be addressed to the Data Processing Officer on [email protected].
- Electronic-mail
Customers may contact eCabs by electronic mail for multiple reasons including inquiring or booking a cab, leaving feedback or registering a complaint, opening an account or to settle payment, or for any other matter, be it general or specific. In order to satisfy the customer’s request, eCabs may request names and surnames, pick up address, email address date and time, destination, geolocation and telephone/mobile numbers and any other information necessary for the carrying out of the service being offered.
As part of the process the customer is automatically opting in to e-mail communication as part of the service it is requesting or inquiring about. eCabs shall keep a record of all correspondence, including the email address provided by the customer.
eCabs may also request additional consent from the customer, such as the ticking of a box, in order for the customer to ‘Opt In’ to receive eCabs’ marketing and promotional material.
eCabs also offer the possibility of setting up an account which would require returned signed forms by email. The customer shall be asked to accept the eCabs terms and conditions and separately consent to this privacy policy. On signing the application form and accepting both the terms and conditions and privacy policy, the customers’ details are recorded securely on the eCabs server. Such customer details may include Credit Card details.
- Website
Customers may submit bookings or enquiries for eCabs’ services through the website www.ecabs.com.mt by inputting and sending personal data through the website’s contact form. Such data consists of names and surnames, pick up address, date and time, destination, geo-location and telephone/mobile numbers and any other information necessary for the carrying out of the service being offered. eCabs shall keep a record of all correspondence.
eCabs may also request additional consent from the customer, such as the ticking of a box, in order for the customer to ‘Opt In’ to receive eCabs’ marketing and promotional material.
eCabs website uses cookies to distinguish you from other users of their website. This helps eCabs to provide you with a more tailored experience when you browse the website and also allows eCabs to improve their site. By continuing to browse the site, you are agreeing to the use of cookies. The following cookies will be set;
- Google Analytics: Our Websites use Google Analytics to monitor and report on our website usage such as the number of visitors to the site, search phrases used to find us, pages visited on the site and time spent on the site. The statistics gathered are a necessary requirement in order for us to provide and improve our value-added products and services and to stay competitive. The cookies do not identify users nor associate your IP address with any personally identifiable information. These cookies are used to collect information about how visitors use our site. eCabs uses the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google’s privacy policy is found here: http://www.google.com/analytics/learn/privacy.html. Most web browsers allow some control over most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout.
eCabs website uses features from other websites that may leave cookies. These are third-party cookies and eCabs is unable to block or prevent them without removing an essential feature from our site. For information about those cookies you would need to check the originator’s website for their cookie policy.
When someone visits our website, eCabs may collect standard internet log information and details of visitor behaviour patterns. eCabs does this to find out things such as the number of visitors to the various parts of the site. eCabs collect this information in a way which does not identify anyone.
eCabs do not make any attempt to find out the identities of those visiting our website using the data in the logs. eCabs will not associate any log data gathered from our sites with any personally identifying information from any source.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
- eCabs Mobile Application (App)
Customers can book eCabs services by downloading and installing an Android (Google) or Apple based mobile App and registering their personal details.
By downloading, installing and registering with the App, the customer “Opts-In” to receiving “Automated” real-time text notifications, which notifications shall include the status of the booked cab using your mobile number and other notifications relating to eCabs services. The customer is also consenting to eCabs receiving personal information when the App is used, and this information is stored securely on the eCabs server. Such information includes contact details such as name, surname, email address and phone number, details concerning payment, geolocation of the passenger, the time and the destination of a journey.
On downloading the app, the user is prompted to accept the eCabs terms and conditions and separately consent to this privacy policy. Should the user wish to stop receiving real time notifications, he/she may switch off push notifications from the device or uninstall the application. In order to have user data removed, a user must contact eCabs as per ‘Your Rights’ section below.
Uninstalling the App does not mean that we will delete your data automatically. You must still request that we delete your data and such request shall be entertained limitedly to the data we are not obliges to retain.
- IP ADDRESSES AND DEVICE INFORMATION
eCabs may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
eCabs may collect information about your mobile telephone or handheld device (“Device”) or any computer you may use to download or stream a copy of our app onto your Device, including, where available the Device’s or Computer’s unique Devise identifiers, operating system, browser type and mobile network information as well as the Device’s telephone number, for system administration.
When you use one of eCabs’ location-enabled services, we may collect and process information about your actual location. Some of our services require your personal data for the feature to work. If you wish to use a particular feature, you will be asked to consent to your data being used for this purpose. Your consent can be withdrawn at any time by switching off the location-based services on your Device. If you require further details of how we use location-based services, you can request such information by contacting our Data Processing Officer on [email protected].
- Loyalty Scheme
When opting in to our loyalty scheme (“eCabs Circle) you authorise us to process and store your data necessary for the functioning of the loyalty scheme. This shall include but is not limited to name, surname, date of birth, gender, nationality and booking history.
- Other Data
Payment details you supply to us when booking through one of our channels.
- What happens when a booking is made?
On confirming a booking from the channels listed above, and after reading the terms and conditions and privacy policy, the customer is confirming that it has no objection to eCabs storing and processing their data, in a secure manner in line with Data Protection and GDPR Legislation as outlined in this privacy policy.
When a booking is confirmed, details are recorded securely on the eCabs booking system which is hosted by a third party. This data is held on the eCabs server, which is hosted by a third-party (“eCabs Server”) who is bound by the same data protection duties and GDPR law as is eCabs. Such data may be anonymized.
For the purposes of data collection as per preceding clause above, the term booking shall be interpreted in its widest sense and shall include any inquiry made through email or website, any complaint or feedback from any channel and any application for a loyalty card or opening an account.
- How does eCabs use this data?
eCabs use information held about you in the following ways:
- to communicate with you via telephone, email, SMS or via our App;
- to carry out our obligations arising from any bookings that you have made with us;
- to create records of bookings and to send you booking acknowledgments, confirmations, receipts and invoices;
- for reporting and data analysis purposes;
- to administer eCabs Circle;
- for insurance purposes;
- to share such information with third party fulfilment companies for the purposes of fulfilling a booking requested by you which is not being carried out by us;
- to ensure that content from our site and our app is presented in the most effective manner for you and for your computer;
- to provide you with information, products or services that you request from us or which we feel may interest you, where (if required to do so) you have consented to be contacted for such purposes;
- to allow you to participate in interactive features of our service, when you choose to do so;
- to notify you about changes to our Service;
- to meet customer service requirements and for complaint handling and feedback;
- to personalise our website and App to ensure content is presented in the most effective manner for you and your device;
- to monitor and analyse trends, usage and activity in connection with our website, apps and services and to improve our services;
eCabs will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which eCabs have previously supplied to you.
If you do not want us to use your data in this way, please let eCabs know by contacting our Data Processing Officer on [email protected].
eCabs may also use and analyse the aggregate (collective data that relates to a group or category of services or customers, from which individual customer identities or characteristics have been removed) information collected through the analytics provision so that eCabs can administer, support, improve and develop their business.
- Where does eCabs store your personal data?
The data that we collect from you may be stored on the eCabs servers situated inside the European Economic Area (EEA). Where necessary it may be transferred to third parties for processing in line with our agreements with such third parties. We require all third parties to whom we disclose personal data to enter into a contract with us which includes stringent confidentiality obligations.
Your data may also be processed by staff who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and relevant regulations.Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
- For how long does eCabs store your data?
eCabs retain personal data in the eCabs server for the following periods:
In order to determine the retention period of your personal data, we consider several criteria so that your personal data is not kept for longer than necessary. Such criteria include but are not limited to;
- the reason we hold your personal data;
- statutory obligations including the Laws of Malta and Transport Malta Regulations (we also adhere to any financial reporting obligations);
- whether we deem you to be a regular client, which classification is based on the services you request from us, whether you have chosen to receive our marketing communications and whether you have our App installed;
- whether you are no longer actively participating or engaging with us and whether you have requested eCabs to delete or alter your data; and
- our legitimate business interests in relation to managing our own rights, for example the defence of any claims.
We will retain your information as follows:
- your customer profile and account information (including your technical usage data), for 7 years after you last use our services;
- if you contact us via email we will keep your data for 5 years;
- records of bookings, lost property and complaints for a minimum of 12 months or as per statutory requirements.
- Who has access to your data?
eCabs may disclose your personal information to any member of our group or related company and also to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- if eCabs or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
- if eCabs is under a duty to disclose or share your personal data in order to comply with any legal obligation, process or request or in order to enforce or apply our terms and conditions of supply and/or any other agreements; or to protect the rights, property, or safety of eCabs, our customers, or others (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
- Your rights
You have the right to ask us not to process your personal data for marketing purposes. eCabs will always inform you (before collecting your data) if we intend to use your data for such purposes.
You may at any time decide to withdraw your consent and stop receiving marketing communications from us by using the ‘unsubscribe’ button at the bottom of one of our marketing emails.
You have the right to update and correct the personal information we hold about you. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data or object to continued processing where it is excessive or no longer required for the purpose for which it was collected.
Where allowed by applicable law, there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to data portability.
You can exercise any of your rights by contacting our Data Processing Officer on [email protected].
- Changes to this Privacy Policy
This Privacy Policy will be updated from time to time to reflect changes in our business. It is therefore in your own interest to check the Privacy Policy page any time you access our web site so as to be aware of any changes which may occur from time to time.
- Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Data Processing Officer on [email protected].
The supervisory authority is the Office of the Information and Data Protection Commissioner which can be contacted at Level 2, Airways House, High Street, Sliema SLM 1549, Malta or by telephone on (+356) 2328 7100 or by email at [email protected]
eCabs Circle’s Terms & Conditions
(Effective from 23rd April 2021)
These General Terms and Conditions of Use (“Circle Terms”) for the eCabs subscriber loyalty program (“eCabs Circle”) govern the contractual relationship between eCabs and each subscriber of eCabs Circle. These general terms and conditions set out the conditions for accessing and participating in eCabs Circle.
eCabs Circle is exclusively restricted to eCabs Customers/Clients who subscribe to it, after making use of eCabs services.
Definitions:
“Account” means Trips offered on credit to a Client who shall be invoiced monthly on the basis of the balance on the said account.
“App” means the eCabs mobile application.
“Booking” means a booking made by a Customer/Passenger for Services via any of our booking channels.
“Circle Terms” means these terms and conditions.
“Customer” “Client” “You” means a person(s), company or entity requesting or making use of Transportation Services via any of eCabs’ channels.
“eCabs” “We” “Our” “Us” means eCabs Operators Company Limited (C63326).
“eCabs Circle” means the eCabs loyalty program.
“eCabs Terms” means eCabs’ general terms and conditions accessible on our website.
“Free Ride” means a ride at no charge to the Scheme Member which shall be capped at thirty €30 euro. Any excess shall be paid by the Customer.
“Passenger(s)” means any Customer and any other person authorised by the Customer making use of our Services.
“Points” means loyalty points accumulated as a Scheme Member calculated on money spent.
“Potential Customer” means a customer who has not made use of eCabs services since January 2020.
“Privacy Policy” means the eCabs privacy note accessible on our website.
“Referral Code” –means a unique code given to the Scheme Members.
“Scheme Members” “You” means Customers who subscribe to eCabs Circle.
“Services” means Transportation Services.
“Tiers” means different levels which attract different Points per Trip
“Trip” means a Service offered by us taking Passenger/s from their Pick-Up point to their Drop-Off point.
Conditions and Procedure for subscription to Circle.
- Circle is available to any natural person who meets the requirement of using the eCabs services.
- In order to become a Scheme Member, a Customer must sign up to Circle by providing date of birth, gender and nationality. All such information is collected and processed as indicated in our Privacy Policy.
- Should a Scheme Member abuse of eCabs Circle or provide inaccurate details, eCabs shall have the right to terminate his/her subscription without prejudice to recovering any benefits provided to the Scheme Member and to any other recourse against such Scheme Member.
- A Customer may sign up to Circle through the App, over the phone, via email or in person at one of eCabs booking offices.
- There shall be no charge for subscribing the Circle.
Subscription
- Points will start to accrue from the very first Trip book after one subscribes to eCabs Circle
- Participation to the eCabs Circle is a privilege granted to Scheme Members, and as such can be suspended, revoked, or terminated at any time by eCabs for any reason and without giving reason.
Points
- Points due do not accrue for Account bookings.
- Points only accrue on completed Trips for which payment has been made.
- Points shall only accrue for the Customer, and any booking made by a Customer for a Passenger shall not result in any accrual of Points for the Passenger.
- Scheme Members accrue points for every euro spent, which Points shall be calculated according to the Tier they are in at the moment of the transaction.
- Points have no monetary value; they cannot be exchanged for cash.
- Points are not transferable.
- Points expire after twelve (12) months from the date of their accrual.
- Points are not earned on unpaid or free rides.
- Points can be revoked if a ride, for which points were earned, is refunded.
- eCabs, in its sole discretion, may run promotions that allow you to earn Points or other benefits. The requirements to earn Points or other benefits in this manner will be specified in the promotional materials and eCabs may place additional terms and conditions on Points earned through such promotions.
How To Redeem Points
- Once a Scheme Member reaches a determined threshold of points, a Free Ride will be automatically applied to the next trip booked through the App, Phone/Email/Walk-in channels, on standard trips only. This threshold and conditions can be modified by eCabs at any time, in its sole discretion.
- Points cannot be redeemed on trips booked through the Website and the Virtual Agent.
- The Free Ride is mandatory and cannot be combined with any other offer or promotion.
- The Free Ride is valid for 12 months.
- eCabs reserves the right to correct or modify Point amounts at any time based on its records and calculation.
Tiers
- eCabs Circle offers 4 Tiers based upon the number of trips completed within a period of 6 months since the date of enrollment to the Scheme: Blue, Silver, Gold, Platinum.
- Each Tier comes with its own Point boosters and rewards, defined by eCabs. The available Tier rewards and Point boosters may be changed without prior notice.
- Each Scheme Member automatically advances to the next Tier by completing a minimum number of trips, defined at eCabs sole discretion.
- Every six months from becoming a subscriber to Circle, the Scheme Member status within the Tier is evaluated and rides are zeroed; the Scheme Member will remain in the reached Tier unless the trips taken during the six months period were inferior than the minimum required to access that particular Tier. If the trips taken were inferior than the set threshold, the Scheme Member will be demoted by one Tier.
Status
- Scheme Members can view their status and Points via the App.
- Alternatively, on successfully identifying themselves an agent can furnish them with such details over the phone by calling our 24/7 contact center on +35621383838.
eCabs Referral Rules
Thank you for helping grow our community. eCabs invites you to participate in the referral programme (“Referral Programme”) which aims at encouraging people to use eCabs applications and other booking channels. Participating in the eCabs Referral Programme (either by referring your friends or family or signing up with a referral code) is a great way for you to receive rewards for legitimate referrals.
By accepting and sharing your eCabs referral code or by signing up with a referral code, you are agreeing to be bound by these rules (“Rules”). Any violation of these Rules will not only prevent you from participating in any eCabs referral programme (now or in the future), but could also result in the forfeiture or retraction of all eCabs Circle points or other rewards earned through the programme as well as deactivation of your account.
eCabs reserves the right to seek legal redress against any fraudulent activity and seek damages which may far outweigh the monetary gain potentially defrauded.
“Referrer” makes reference to an existing eCabs client who is sharing their referral code.
“Referee” makes reference to a person who is not an existing eCabs client and receives the referral code from the Referrer.
“Referral” makes reference to the act of referring someone to become an eCabs customer and being rewarded for it.
“Referral Code” makes reference to a unique identification code used by a Referrer to share with a Referee, which code is used to measure the attribution of the Referral.
1. Who is eligible to be an eCabs Referrer?
Any eCabs Circle member can be a Referrer who (a) is a legal resident of Malta, (b) is of legal age, and (c) has an eCabs account in good standing. Referrers cannot have more than one eCabs account.
2. Who is eligible to be a Referee?
Your family, your friends and any other person you know may be eligible to be Referees , however this cannot be yourself. To receive a Referral Reward for referring someone who orders services through the eCabs App, your referee/invitee must:
(a) be a new eCabs user
(b) meet the eCabs Terms and Conditions, and
(c) sees through all the actions required for the Referral to be deemed completed including the actual completion of a trip.
Referrers cannot request themselves as a rider within any newly created, fictitious or fraudulent accounts by creating duplicate/multiple accounts, claim false fees or charges, manipulate trip details, or do anything else prohibited by eCabs General Terms & Conditions which may be updated from time to time.
3. How can I use my referral code?
eCabs has the right to limit and change the number of times you use or share your referral code based on these Rules and all other terms and conditions. To see if your code has a limit, refer to the details found in the “Invite Friends” tab within the eCabs App.
eCabs wants you to share your referral code, which may only be done through the App, and earn Referral Rewards. However referral codes must only be used responsibly. This means that you can only share your referral code with people you know. Referral codes cannot be used for commercial purposes.
You agree that you will not:
1 – Promote by any digital or other means, duplicate, sell, transfer or make available to the general public your referral code in any manner, other than that permissible directly through the eCabs App. Printing it on cards/fliers, posting it on a website or any social media platform or other forms of digital platforms is not permissible;
2 – Try to get referees/invitees by spamming, bulk emailing or sending large numbers of unsolicited emails. The only people you should be emailing are people you know personally;
3 – Use, display or manipulate eCabs intellectual property (such as logos, trademarks and copyright-protected works) in any way and on any platform, except to identify yourself as an eCabs user or referrer;
4 – Make misleading or unlawful claims about eCabs, use offensive/abusive content, create fake websites/web pages/social media profiles/apps, misrepresent your relationship with eCabs, or otherwise make any false or misleading statements to capture a referee/invitee to use your code;
5 – Use your referral code in any manner that violates Maltese law or the rights of anyone else.
4. How do I earn my Referral Reward as a referrer/inviter?
Subject to you and your Referees following these “Rules , and you having an activated eCabs account, you should receive your Referral Reward after your Referee uses your code to sign up with eCabs and completes the requirements for the particular Referral Reward. The specific reward details may be found in the “Invite Friends” section within the eCabs App. Cancelled trips do not count towards the minimum requirements.
Referral Rewards are discretionary, and the amount of a Referral Reward and the requirements to get it can vary from time to time. As a result, if your referee/invitee signs up after terms are changed, they may receive a different referral offer from the one stated in your invitation and you may receive a different Referral Reward than you thought.
eCabs reserves the right to change the limit on the number of times you can use your referral code. The requirements for receiving, and the amounts of Referral Rewards are subject to change at eCabs sole discretion. Referral Rewards are not transferable, have no cash value and may expire.
5. How can I earn a Referral Reward as a referee?
A Referee may get a discount the first time they use the eCabs application. The amount and form of the discount will be shown in their invitation which remains entirely at eCabs discretion.
6. Termination and changes
eCabs reserves the right to change, end or pause, in whole or in part, any referral programme, as well as any referrer or referee’s ability to participate in any referral programme or receive Referral Rewards at any time for any reason, including but not limited to suspected fraud (including by either the referrer and/or referee), abuse or any violation of these Rules. If eCabs ends any referral programme, any unused or unredeemed Referral Rewards will be forfeited at that time, provided that we give you a minimum of 14 days of notice to use or redeem your Referral Rewards. eCabs has no obligation of giving reasons for ending, suspending or altering this Referral Programme or any other programme or scheme and no user whether Referrer or Referee or otherwise shall be entitled to compensation for eCabs decision to end, suspend or alter any referral programme.
eCabs may update these Rules at any time, in which case eCabs will post the update on the eCabs.com.mt website and applications and provide you with notice of the update. Continued participation in any referral programme after any update will mean that you have agreed to the update.
Miscellaneous
- Participation in eCabs Circle is subject to acceptance and compliance with these Circle Terms together with the acceptance of the eCabs Terms and Privacy Policy as updated on the date of subscription. Scheme Members acknowledge that he/she has read and agreed to these Circle Terms, the eCabs Terms and Privacy Policy in their entirety, without exception or reservation.
- If any changes are made to Circle, eCabs reserves the right to amend these Circle Terms and Conditions. Scheme Members are therefore responsible for regularly reviewing the latest version of the Circle Terms and Conditions, accessible on the Website.
- Furthermore, if any provision of the Circle Terms is held to be null and void as a result of a law or regulation or following a final court decision issued by a competent court, the other provisions shall remain valid and applicable.
- If you do not agree with our Circle Terms, eCabs Terms and Privacy Policy you should not subscribe to eCabs Circle, or may Opt-out of Circle at any point in time should you already be a member.
- eCabs may engage third parties in the process of providing eCabs Circle. Any sharing of data for the purposes of carrying out eCabs Circle shall be covered by Data Processing Agreements as outlined in our Privacy Policy.
- Nullity of one of the provisions or paragraphs thereof in these Circle Terms shall not affect the applicability of the other provisions or other paragraphs. In such a situation, the null and void provisions or paragraphs thereof shall be replaced by new provisions or paragraphs, the contents, scope and objective of which correspond as far as possible with the old, null and void, provisions.
- eCabs reserve the right to amend these Circle Terms, the notice of which shall be communicated to you electronically. Failure to notify the Scheme Member shall not result in any responsibility on the part of eCabs.
- eCabs reserves the right to terminate eCabs Circle and to modify or amend any condition, without notice and without further obligations to the Scheme Members.
- The Scheme may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of our control. In the unlikely event that one of the aforementioned situations arises, eCabs shall not be held responsible for any unavailability, interruptions or errors of the Scheme.
- These Circle Terms are publicly available on Our website. If requested these Circle Terms shall be made available to you.
- These Circle Terms shall be governed by and construed in accordance with the Law of Malta and the Maltese Courts shall have exclusive jurisdiction over any dispute.