Yes. Partner Drivers are self-employed. As a Partner, you choose how many hours you want to work on the eCabs platform.

eCabs charges a percentage commission on completed trips. There are no additional fees.

Our Partners supply team will review, and vet applications received. Should all be in order, you would be communicated with a scheduled vehicle inspection and onboarding date.

To ascertain quality, vehicles should not be older than 8 years for eCabs comfort category and 12 years for eCabs GO. A list of vehicles falling under the comfort category is updated periodically. All brands and models are usually accepted under the eCabs GO category.

eCabs offers vehicle leasing arrangements. Send an email to [email protected] to get the related information.

Partners can enrol as many drivers as needed to run their self-employed business efficiently. Click here to add more drivers. Upload all personal documents of the driver and upload Fleet Manager’s VAT Certificate and a recent insurance policy that includes the new driver.

Partners have no limited number for fleet vehicles. A Fleet Manager can add any number of vehicles to the eCabs platform. Simply send vehicle logbook and relevant insurance policy to [email protected].

NB: A vehicle cannot be shared between Fleet managers.

eCabs Partner Drivers must keep an activity score of +3.5 – 5. This is calculated based on the number of trips accepted, declined trips and missed trips. If a Partner Driver’s Activity Score falls under 3.5 eCabs platform automatically suspends the Partner Driver for 3 days.

Partner Drivers must keep an average rating of between 4 to 5 stars. Average rating is calculated on the previous 40 rated trips. eCabs platform automatically deactivates any Partner Driver when the average rating falls below 4 stars.

Upon onboarding Partners Drivers are assigned within the relevant vehicle categories. Any Partner Driver who would like to join additional categories is to email [email protected].

Upon onboarding, Partner Drivers are invited to join the eCabs Partner Drivers Channel and Partner Drivers Group. Announcements are made regularly to keep Partners abreast with all relevant information.

Make sure you download the Telegram app from your app store. From here Google Play and here App Store

The latest versions of all eCabs Apps including the eCabs Driver are available on Google Play and the App Store. Simply download and get going!

In App or Portal related technical issues should be reported to [email protected]

If you cannot log in to your portal or app, please make sure your username and password are correct. The username is always in small letters.

To drive with the eCabs Driver App you need a smartphone which has internet connectivity (mobile data), access to Google Play or App Store and location services (GPS).

• Android – Improve location accuracy by ensuring that Wi-Fi and Bluetooth functions are on.
• IOS – Ensure location setting is on whilst using App.
• Make sure battery and data save modes are switched OFF, as these usually do not allow apps to actively work in the background.

If you forgot your password, you can reset it by clicking on ‘Forgot password?’ on your Portal https://Partners.ecabs.com.mt/

If you are still facing issues, please send an email to [email protected]. A new password activation link will be sent via email.

If are you not receiving trips, please make sure:

• You are using the latest app version
• You are in areas of high demand.
• You have a stable internet connection; battery save mode is turned off.

If the tips above didn’t help, please contact eCabs support team.

If the map is not loading correctly or not loading at all, make sure you have a stable internet connection.

If you notice an incorrect address or missing street on the map, please contact our Support team.

Upon onboarding Partner Drivers are provided with login credentials to access a Portal – click here to login.

My Rides – This section provides a summary of the trips made within the period selected. Filter by statuses, drivers (if more than one driver) and date range which can be set to the last 24 hours, 3 days, 1week or 1month.

Drivers – List of drivers linked to main profile.

Vehicles – List of vehicles linked to main profile.

Work Sessions – This section generates data related to the number of hours worked [online] within a given time period. Further detail of each work session can be viewed by clicking on ‘more detail’.

Statistics – A dashboard of hours worked within a given time period and the number of rides within those hours worked.

Financial Report – Dashboard view, displaying a summary of the balance collected from customers, the balance earned by the driver and final balance due within a given period. Once payout is generated, the financial report will be zeroed.

Balance Report – Summarises over the period of a month the amount earned, less the cash payments, less commission due. This gives a summary of the total earnings within a month.

Payouts – Any payment made from eCabs to Partner or vice versa

All trips made can be checked by accessing the financial report available on the Partners Portal through: Partner’s Portal Login.

Partners are to login in Partners Portal and navigate to Balance report within the Partners Portal.  Once done, check listed amounts and compile an invoice with the Rides Total Value amount. Forward said invoice via email to [email protected].

To change your bank account details, please email your new IBAN number to [email protected].

With eCabs, clients can make a cash, in-app (credit card/apple/google pay) or on account payments for their rides.

Partner drivers are responsible for collecting cash from clients for cash-paid rides. If the rider for whatever reason refuses to pay or pays less, please contact support team immediately.

If the client has paid via pre-paid or an in-app, you will be notified on the driver’s app. Please do not ask the passenger for cash payment.

eCabs platform operates automatically with one main principal – Pick up time. The platform automatically assigns the ride to the nearest Partner Driver available within the appropriate category. Trips must be accepted within 20 seconds. Should the trip remain unaccepted or be declined, the trip will be automatically re-assigned to another Partner driver immediately. 

Refrain from smoking in the vehicle. When smoking outside the car, ensure that the vehicle remains odourless.

Partner Drivers can register improved ratings when:

• Being punctual, driving safely and always respecting the highway code.
• Ensuring that all vehicle doors are securely closed before vehicle is set in motion and that passengers do not board or descend the vehicle unless the vehicle is at a complete standstill.
• Assisting passengers with any reasonable needs, to the best of one’s ability.
• Always having spare change for cash paying passengers.
• Ensuring that vehicle is always kept clean inside and out.
• Dressing in appropriate attire.
• On the way to pick up, give clients a courtesy call.
• Greeting passengers and wishing them well once they reach their destination.
• Letting passengers enjoy an environment which is adjusted to their liking, including heating or cooling, music choice and volume adjusted to reasonable comforts.
• Keeping your vehicle smoke free, have the legally required cab safety accessories, and abide to COVID 19 protocols.

eCabs as part of its marketing reach offers several campaigns. Customers may have promo codes or discounts assigned for their rides.

eCabs Circle is a loyalty scheme to reward customers who spend with eCabs. Points are earned for every €1 spent. There are 4 tiers, depending on the number of trips taken: Blue, Silver, Gold & Platinum. The higher the tier, the more points are earned. Additional benefits and personalized promotions are announced from time to time. More information about eCabs Circle can be found on this link: eCabs Circle

When carrying out a trip benefiting from some form of discount/promo code, be it cash or in app payments, the driver’s app will show the original amount (crossed out) and the amount to be charged to the client. From the customer, Partner Drivers are to collect only the discounted amount as shown in the app (if any). The full original (not discounted) amount will appear on the partners portal.

The multiple stops function is available within the eCabs Customer App. The Partner Driver will be guided stop by stop and must tap the corresponding buttons when a pick-up/drop-off at each stop is made. The pricing is automatically generated by the eCabs platform. The eCabs Customer app allows a maximum of 3 intermediary stops between the first pick-up and drop-off, therefore a maximum of 5 stops (start ride – 1^st stop, 2^nd stop, 3^rd stop – end ride). 

If the client decides to add a stop during a ride, you will need to call our 24/7 Support Centre on 21383834 who will be able to add the stop and re-calculate the fare.

Passenger luggage can be placed both in the trunk and in the seating compartment of the vehicle, given that the luggage passes freely through the doorways of the vehicle. Please make sure that the luggage properly fits in your vehicle and that you help the customer loading and unloading their belongings.

Both customers and Partner Drivers need to follow current legislations in place. Partner Drivers within this category need to have a booster seat. Booster category vehicles include ONE booster seat for a child weighing 22-36kgs and/or +135cm in height.

Pets category is available for customers to book. Partner Drivers in this category accept rides with customers having pets in the seating area of the vehicle. All necessary attention should be ensured to have a pleasant ride whilst ensuring safety standards are kept. If you do not wish to be part of the Pet category, simply untick the option from your Partner Portal.

After every ride, check immediately to see if the customer left any personal belonging behind. If you find any lost item, please follow these steps:

• At your earliest convenience contact the eCabs Contact Centre after the ride was finished.
• The customer may contact you and make arrangements to receive the item back. Please return it without a charge.
• If you have already deposited the item/s at the Contact Centre, kindly guide the Customer to get in touch with eCabs Contact Centre.

eCabs customers have the right to:

• View a displayed and visible Transport Malta Drivers Tag for identification.
• View, upon request, a true copy of the Partner Driver’s license issued by Transport Malta which is to be available at all times.
• Advise the Partner Driver of any preferred route to reach their destination during a ride, as long as this request is reasonable and is keeping a similar number of kilometres.
• Enjoy an environment which is adjusted to a customer’s liking, including heating or cooling, music choice and volume adjusted to reasonable comforts.
• Stop the Partner Driver from being distracted by anything under his control, including the illegal use of a mobile phone whilst driving.
• Ask for and receive a fiscal receipt at the end of the ride.
• Enjoy a smoke free environment – smoking inside the vehicle is illegal.

An eCabs Partner Driver has the right to respectfully demand behaviour and actions that put trip safety above all, using her/his better judgement to ensure passenger rights and responsibilities as well as her/his responsibilities are always respected and adhered to. Any Partner Driver will always have the right to terminate a ride should it be established through responsible judgement that inappropriate, violent or offensive behaviour is experienced during a ride.

If a customer behaved inappropriately, you fell victim of a crime, or happened to be in a dangerous situation provide eCabs with the necessary information by sending an email on [email protected]. Necessary actions will be taken.

If a passenger soiled your vehicle, please be informed that you can ask a customer to cover the cleaning costs. The amount charged should not be more than €50.00 as governed by local authorities.

If the client cancels the order, do not contact the client. Please call the Support Cent

eCabs is committed and focused to the safety and security of Partner Drivers and customers. We insist to follow these standards to ensure safety whilst ride hailing and using the eCabs platform:

Before accepting rides

• Ensure that the vehicle is appropriately fuelled for your working day.
• Make sure that the vehicle is in a good mechanical condition to avoid unnecessary breakdowns.
• Double check the customer’s details before starting the ride i.e., name, drop-off location, etc..

During a ride

• Comply to the local traffic laws and speed regulations.
• Be responsive to road and weather conditions and adapt your driving accordingly.
• Avoid using electronics whilst driving. Make use of a Bluetooth device and a smart phone holder instead.
• Phone eCabs Support Centre should you have any customer related issues during a ride.

Dropping off

• End a ride in a well-lit and safe location.
• If there are any price disputes, kindly ask the customer to report the matter to eCabs. for assistance. Do not argue with or collect any additional items from the customer.

Additional safety standards

• Ensure that you are physically and mentally fit to conduct your working slot. Do not drive if you are tired or fatigued.
• Never drive under the influence of alcohol or drugs.
• Whilst driving at night, ensure head and taillights are on.